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DELIVERY OPTIONS AVAILABLE

Type

How much will it cost?

How long will it take?

UK Standard

£3.95*

Normally 3-5 working days, however at busy periods it may take a little longer for your delivery to arrive

Ireland, IOM, Europe

£15.00*

Up to 10 working days

Rest of the World***

£50.00*

14 working days up to 3 weeks

* On occasion, for large orders it may be necessary to charge an increased postage based on parcel weight. In these instances Quba & Co will always contact you in advance to inform you of the options available and any additional charges. If Quba & Co are unable to get in touch with you within 10 working days then your order will be cancelled and a full refund will be processed

**Unfortunately we are unable to offer this service to customers in Northern Ireland, the Republic of Ireland, the Scottish Highlands, Inverness, Aberdeen, the Scilly Isles, the Channel Islands, British Isles and BFPO addresses

***Quba & Co ship to most countries, with the exception of Russia and Bulgaria. We apologise for any disappointment this may cause

FURTHER INFORMATION ON DELIVERIES

All standard UK orders are sent via the Royal Mail track and trace service and should be with you in 3 -5 working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries.

Saturdays, Sundays and all bank holidays are classed as non-working days.

For customised products ordered from our UK manufacturing team, please allow up to 6 weeks for production and delivery. During busy periods this may increase.

Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that you, or the recipient, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

We do ship to BFPO addresses providing a valid postcode is given

RETURNS

We hope you are delighted with your Quba purchase; however should you wish to return your item for an exchange or refund, please send to the following address:

Returns Department

Quba & Co

Unit 470, Broadstone Mill

Broadstone Road

Stockport

Cheshire

SK5 7DL

 

Please note items must be returned within 30 days of purchase and be in its original, unworn and resalable condition with all tags and hygiene labels attached.

Customers are responsible for returning goods, including any costs incurred to do so. We would recommend using a tracked service as the items are your responsibility until they reach us.

Items that have been purchased from one of our third party stockists cannot be returned to Quba & Co. Your contract of sale is with the third party retailer.

 

EXCHANGES AND REFUNDS

 

We will be happy to exchange or refund any item received back within 30 days of purchase with a valid invoice or proof of purchase.

The items must be in their original, unworn and resalable condition.

For hygiene reasons, swimwear must be tried on over your underwear and returned with hygiene strips in place.

Please ensure you have completed and enclosed your returns form and have included your contact details (address, telephone number, email address)

Should you require an exchange, please enclose details of the item you require including size and colour within your parcel. Exchanges can only be processed for items of the same value. Exchanges can only be processed for UK customers. Please note should an exchange not be possible a refund will be processed.

All refunds will be credited back to your original payment method and will appear in your account within 7 working days. Refunded amounts issued will be less any original postage cost paid.

Please note that customised orders are non-refundable unless there is a manufacturing fault.

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. Therefore from time to time we may be unable to fulfil your order. In this event a refund will be processed within 2 working days and you will be notified via email.

Alternatively you can take your item for an exchange or refund to your nearest Quba & Co store (excluding outlet stores). Please ensure your items are in their original, unworn and resalable condition and accompanied by proof of purchase. We are unable to refund PayPal orders in store, however we will happily take your items on your behalf to be returned to the warehouse where a refund will be processed.

If you have purchased products as part of a promotional offer or discount, the refund will be adjusted to reflect any failure to meet the original promotional requirements as a result of returning the product.

When returning items for a refund that were bought online as part of a ‘Buy one Get One Free’ offer, ‘Buy one Get One Half Price’ offer, 3 for 2 offer, or a ‘Buy, Get a Free’ offer all of the items involved in the offer must be returned.

All items purchased from Quba & Co are covered by this policy. There is no separate refund policy for X Series jackets.

 

FAULTY ITEMS

At Quba & Co, we are proud of our high standards of quality; however we understand that from time to time, there may be rare occurrences of quality issues. If you feel that you have received a faulty or damaged item or find that an item has a manufacturing fault within six months of purchase, please contact our customer service team at team@quba.com with a copy of your proof of purchase and images where possible. Our customer service team will then be in further contact.

All items purchased from Quba & Co are covered by this policy. There is no separate refund policy for X Series jackets.

 

CUSTOMISED ORDERS

 In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty. Please contact our customer service team at team@quba.com for further information.