DELIVERY
DELIVERY OPTIONS AVAILABLE
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UK Standard
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£3.95
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Typically within 3-5 working days
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Ireland, IOM, Europe
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£15.00
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Typically within 3-5 working days
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Rest of the World
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£50.00
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Typically within 5-7 working days
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Quba & Co ship to most countries, with exclusions of Russia and Bulgaria. Quba apologises for any disappointment caused.
Typically, all goods shipped by Quba will require a signature upon delivery; however please note that parcels can occasionally be left in a safe place at the delivery driver's discretion.
Please note that products may be sent out from multiple locations and therefore may arrive separately, though no additional delivery charges will be incurred.
The timeframes given are estimates only. We also cannot guarantee delivery within our usual timescales to a small number of remote UK postcodes and areas outside of the mainland.
On rare occasions, some items may be delivered outside the published timed windows due to unforeseen circumstances relating to stock and delivery which may be outside of our control.
For customised products (CYO) and larger home items such as sofas and chairs, please allow up to four weeks for the products to be made and delivered.
A 'working day' is regarded as a full 24 hour period following the day the order is placed and applies Monday to Friday. Working days exclude any UK Bank Holidays.
RETURNS
We hope that you are delighted with your Quba purchase, however should you wish to return anything bought from our website, we will be happy to refund or exchange the product, provided it is in its original, unworn and re-saleable condition with all tags still attached.
Please note that customers are responsible for the returning goods, including any costs incurred to do so.
Returns must be returned within 30 days of receipt, at to the address below.
RETURNS ADDRESS
Returns Department
Quba Sails
Chilli Apparel Unit 470
Broadstone Mill
Broadstone Road
Stockport
Cheshire
SK5 7DL
UK
REFUNDS
We will be happy to refund any item which is returned within 30 days of receipt.
All refunds will be credited back to the card or PayPal account that payment was made with.
Please ensure you have completed and enclosed your returns form and have included your contact details.
Refunds can take up to 14 days to appear in your account after the return is received. This is dependent on who you bank with and we unfortunately cannot provide an estimate of the time funds may take to clear. Typically most customers find that the funds reach their account within 5 days of issuing the funds.
Returning an item is your responsibility until it reaches us. Please note that you will be responsible for the return cost. You are able to use any service or company of your choice however we would strongly recommend a trackable service that obtains a signature on delivery.
You can return items directly to our Quba stores, as long as you can provide your order details to the staff. Please note that a return made to store cannot be refunded on the premises as the refund must be made against the original trransaction. The Quba head office will therefore initiate your refund, usually issued within 5 working days of returning items to a store.
Please note that all customised orders are non-refundable unless faulty.
The items only will be considered for refund. Refunded amounts issued will be less any original postage cost paid.
DELIVERY
If you provide to us any instructions relating to the delivery of your order (including, without limitations, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responisble for ensuring the accuracy of these instructions and we will not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions.
EXCHANGES
We will be happy to exchange any item bought online if returned within 30 days of receipt.
Please note that we can only issue an exchange for a different colour or size in the same style.
If you wish to make an exchange for a different item please send back the original item for a refund and re-order your desired new item via the website.
You can return items directly to our Quba stores for an exchange for a different colour or size, as long as you can provide your order details to the staff. This is also dependent on stock availability in store - it is a good idea to call your local store prior to visiting to ensure they have your exchange item in stock.
Returning an item by post is your responsibility until it reaches us. Please note that you will be responsible for the return costs associated with returning goods as well as the service on which they are sent.
Please include your contact details so that our customer services team can contact you if your desired replacement is not available. Exchanges are subject to availability at the time of processing.
Unfortunately stock cannot be held for exchanges.
There is no extra charge for shipping another item out to UK addresses.
Please note that we cannot offer an exchange service for international orders at this time. If you wish to change your item(s) you will need to make a return for refund and place a new order for any desired items.
Please allow up to 21 days for the exchange to be processed.
FAULTY ITEMS
At Quba, we are proud of our high standards of quality, however we understand that from time to time, there may be rare occurences of quality issues. If you feel that you have received a faulty or damaged item or find that an item has developed a fault within six months of purchase, it will need to be sent back to us for inspection. Items will need to be returned with proof of purchase where possible with your full contact details. Items that are sent back because of a fault will be exchanged where possible or refunded for the price paid. If an item purchase is older than six months, a gift voucher may be issued up to the value of the price paid - this will be considered at Quba's own discretion. If proof of purchase can not be provided, credit note and exchange values will be processed at the current selling price of the product returned. We are happy to arrange a collection or reimburse the return of any faulty items.
The X-10 Guarantee
We hope your Quba X-10 jacket will provide you with many years protection against the elements but if by chance your jacket becomes faulty within one year of purchase, we pledge to repair, replace or refund your purchase. This guarantee is dependent on the provision of a valid proof of purchase. It is often helpful if you can email the team with photos of the fault which may help us to determine whether the fault is fixable, much quicker. Upon returning your jacket (please do not forget to enclose your contact details including an address) and following an inspection from our garment team, wherever possible, we will try to repair your fault. Where this is not possible and we have available stock, we will replace your jacket. Where a satisfactory replacement cannot be found, a refund will be given. If proof of purchase cannot be provided, credit note and exchange values may be considered and will not exceed the current selling price of the product returned. For jackets purchased one year prior, if they can be repaired, we can often repair them for a small fee of £55. Please contact us for further details.
Products we're unable to refund or exchange
We're unable to offer a refund or exchange on personalised or customised orders unless they're faulty.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it's unlikely that we could sell it to another customer at full selling price. We'll charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.
