Exchanges

Refunds & Exchange Policy

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully re-saleable condition. Items purchased as Christmas gifts must be returned by the 20th of January. All other items should be returned  within 30 days and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.

REFUNDS

  • We will be happy to refund any item within 30 days of receipt.
  • All refunds will be credited back onto the card that you made payment with.
  • Please include a contact telephone number so that our customer services team can contact you.
  • Refunds can take up to 21 days to show back in your account from date of processing the return.
  • Returning of an item is your responsibility until it reaches us.  We recommend that you send items back on a signed for service making sure that you are insured for the value of the items.


EXCHANGES

  • We will be happy to exchange any item within 30 days of receipt.
  • We can only exchange items for a different colour or size in the same style code
  • If you wish to exchange for a different item please send back original item for a refund and re order via the website.
  • Returning of an item is your responsibility until it reaches us.  We recommend that you send items back on a signed for service making sure that you are insured for the value of the items.
  • Please include a contact telephone number so that our customer services team can contact you if a replacement is not possible.
  • There is no extra charge for shipping another item out to you.
  • Please allow up to 21 days for the exchange to be processed.
  • Refunds can only be made to the original card of purchase.
  • Please note that any item that you purchase on the website or via telephone must be returned to the address above.  Quba & Co shops will not accept returns from items bought via the website


Faulty items

If you receive a faulty or damaged item or find that the item becomes faulty within 6 months of purchase it will need to be sent back to us for inspection.  Items will need to be returned with proof of purchase where possible with your full contact details so that our customer services team can contact you.  Items that are sent back because of a fault will be exchanged where possible or a credit note will be issued which is valid for 1 year. If an item is older than 6 months old we will only issue a credit note if we feel it is faulty.  We offer a 1 year faulty returns policy on all of our jackets.

Please return items to: Returns Department, Quba & Co, Unit 5i South Hams Business Park, Churchstow, Devon, TQ7 3QH

Products we're unable to refund or exchange

We're unable to offer a refund or exchange on underwear or personalised orders unless they're faulty.

Delivery charges

We'll refund the purchaser any delivery charge paid when a product is faulty or damaged. If you are returning something because it does not fit or is unsuitable, you'll need to pay the postage costs.

Cancellation of made-to-order products

Should you wish to cancel your made-to-order or made-to-measure product for any reason, it's unlikely that we could sell it to another customer at full selling price. We'll charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.